Can I leave and come back in?
No, there is no re-entry to the event. Once you have left the gated area, you will not be allowed to return for the evening.
I am holding tickets for a guest in my group. Can I leave them at the door?
No. All tickets are purchased online, prior to event night. Please email your guests their tickets prior to arrival if you will not be able to enter the festival with them.
What is your refund policy?
All sales are final at the time of purchase. No exchanges or refunds are permitted.
What is your rain day policy?
Bingemans does not have a rain day policy. Customers must use their own discretion when purchasing tickets on days with poor weather conditions. Oktoberfest is a rain or shine event.
Can I buy tickets at the door?
Door tickets will be made available ONLY if there is capacity available. We recommend buying your tickets in advance to ensure your entrance.
Do you have ATMs onsite?
No, there are not ATMs onsite - KoolHaus is a cashless venue
Is there parking onsite?
There will be no onsite parking available in the evenings for KoolHaus. Onsite parking will ONLY be for those who have purchased an appropriate parking pass in advance. Onsite parking passes are available as an add-on in the checkout while supplies last. Limited quantity available.
Where can I find accessible parking on site?
Accessible parking spaces are available in Parking Lot A.
Can I leave my car parked overnight?
Yes, we want you to have a safe and happy experience. If you have purchased a parking pass for the evening, we encourage you to leave your car overnight, should you need it. We do not accept any liability, and all vehicles must be removed by noon the following day. Vehicles not removed by this time will be towed at the owner's expense.
Can I use my health card as my photo I.D.?
Health Cards CANNOT be used as proof of I.D.
We are ONLY able to accept the following forms of photo I.D. for entrance:
Is there a smoking area?
Yes, there will be one smoking area. However, no food or drink (including alcohol) is permitted in this designated area.
Is Cannabis allowed?
Yes, the consumption of cannabis will be permitted in the designated smoking area.
What should I wear to Oktoberfest?
Darn your best, German Tracht! We want to see you in your Lederhosen, Dirndls, feather caps, and more!
Just be sure to layer up, as this is an indoor/outdoor facility and it can get quite cool in the evenings.
Where can I purchase my own Tracht?
We sell collectible felt hats and pins onsite!
Here are a few other options for suppliers of Oktoberfest wear:
These rules are In effect while on the premise for Oktoberfest.
Our Commitment to Guest Safety
The safety of our guests, staff and general public is always our priority! All service staff, and support teams are trained on customer service and Smart Serve alcohol trained.
Oktoberfest is a fantastic cultural and social festive occasion, and our staff will assist you in any way to help maximize your enjoyment. However, this also requires you to make responsible choices in terms of your behavior while at our facilities. There is NO tolerance for any boisterous or inappropriate behavior, and if required, we will ask you to leave the premises.
Your Feedback is very important to us to continually product great, high-quality events. Anyone purchasing their event tickets from Bingemans.com will be receiving an email survey after the festival. We appreciate your taking the time in sharing your experiences with us!
If you have any questions or concerns regarding these or other items pertaining to Oktoberfest, please contact our Administration office at sales@bingemans.com
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425 Bingemans Centre Drive, Kitchener, ON (519) 744-1555