FAQ | Oktoberfest 2023

Can I leave and come back in?

No, there is no re-entry to the event. Once you have left the gated area, you will not be allowed to return for the evening.

I am holding tickets for a guest in my group. Can I leave them at the door?

No. All tickets are purchased online, prior to event night. Please email your guests their tickets prior to arrival if you will not be able to enter the festival with them.

What is your refund policy?

All sales are final at the time of purchase. No exchanges or refunds are permitted.

What is your rain day policy?

Bingemans does not have a rain day policy. Customers must use their own discretion when purchasing tickets on days with poor weather conditions. Oktoberfest is a rain or shine event.

Can I buy tickets at the door?

Door tickets will be made available ONLY if there is capacity available. We recommend buying your tickets in advance to ensure your entrance.

Do you have ATMs onsite?

Yes, they can be found near the gate entrance.

Is there parking onsite?

Parking is complimentary, onsite, for all KoolHaus patrons.

Can I leave my car parked overnight?

Yes, we want all our patrons to have a safe and happy experience. We encourage all patrons to enjoy responsibly and offer overnight parking, should you need it. We do not accept any liability.

Can I use my health card as my photo I.D.?

Health Cards CANNOT be used as proof of I.D.

We are ONLY able to accept the following forms of photo I.D. for entrance:

Ontario Driver´s License with a photo of the person to whom the license is issued
A Canadian Passport
Canadian Citizenship Card with a photo of the person to whom the card is issued
Canadian Armed Forces Identification Card
A photo card issued by the Liquor Control Board of Ontario (LCBO), entitled Bring Your ID (BYID)
A Secure Indian Status Card issued by the Government of Canada
A Permanent Resident Card issued by the Government of Canada
A photo card issued under the Photo Card Act, 2008

No other will be accepted.

Is there a smoking area?

Yes, there will be one smoking area. However, no food or drink (including alcohol) is permitted in this designated area.

Is Cannabis allowed?

Yes, the consumption of cannabis will be permitted in the designated smoking area.

What should I wear to Oktoberfest?

Darn your best, German Tracht! We want to see you in your Lederhosen, Dirndls, feather caps, and more!

Just be sure to layer up, as this is an indoor/outdoor facility and it can get quite cool in the evenings.

Where can I purchase my own Tracht?

We sell collectible felt hats and pins onsite!

Here are a few other options for suppliers of Oktoberfest wear:

These rules are In effect while on the premise for Oktoberfest.

First Aid Kit on site
No ticket refunds
Bar closes at 12:45 AM
We do not serve intoxicated persons; anyone at anytime deemed intoxicated will be removed from the facility
All alcohol is off the tables at 1:30 AM
All patrons are off the premises at 1:45 AM
No standing on tables
No sleeping on tables
No smoking in any areas other than the designated smoking area.
No illicit drugs on premises
Absolutely no alcoholic beverages to enter or leave the festival area
No drinking on the dance floor
Our staff checks for counterfeit currency (US and Canadian)

VALID PHOTO ID IS REQUIRED
We are ONLY able to accept the following forms of photo I.D. for entrance:
- Ontario Driver´s License with a photo of the person to whom the license is issued
- A Canadian Passport
- Canadian Citizenship Card with a photo of the person to whom the card is issued
- Canadian Armed Forces Identification Card
- A photo card issued by the Liquor Control Board of Ontario (LCBO), entitled Bring Your ID (BYID)
- A Secure Indian Status Card issued by the Government of Canada
- A Permanent Resident Card issued by the Government of Canada
- A photo card issued under the Photo Card Act, 2008

Persons under 19 are not permitted
Management has the right to refuse entrance
Management has the right to request a search of the persons
Illegal activity will be dealt with according to the law
Capacity will not exceed the liquor license
Kitchen closes at 1:00 AM
No oversized bags permitted in Festhallen
Licensed Security Guards will be on duty
Video recording is used in several areas of Bingemans grounds and the Oktoberfest event spaces
Photo and video recording may occur at anytime for use by Bingemans in social media, advertising and any other promotional fashion. All patrons entering the facilities agrees their consent to this.

Our Commitment to Guest Safety

The safety of our guests, staff and general public is always our priority! All service staff, and support teams are trained on customer service and Smart Serve alcohol trained.

Oktoberfest is a fantastic cultural and social festive occasion, and our staff will assist you in any way to help maximize your enjoyment. However, this also requires you to make responsible choices in terms of your behavior while at our facilities. There is NO tolerance for any boisterous or inappropriate behavior, and if required, we will ask you to leave the premises.

Your Feedback is very important to us to continually product great, high-quality events. Anyone purchasing their event tickets from Bingemans.com will be receiving an email survey after the festival. We appreciate your taking the time in sharing your experiences with us!

If you have any questions or concerns regarding these or other items pertaining to Oktoberfest, please contact our Administration office at sales@bingemans.com