If you’ve got questions, we’ve got the answers!
Does my ticket allow me express entry to the Kool Haus no matter what time I arrive?
No, all tickets are provided a guaranteed admission until 8pm. After 8pm if the hall is at its capacity, a wait line occurs and we allow entry as our capacity permits. If you have a Wunderbar Pass or private lounge pass, express entry is permitted as your ticket is included in our capacity calculations.
Do you have to be 19 years of age or older to participate in your events?
No, our Bavarian Feast culinary experience is open to all ages; however they would not be able to access the Kool Haus afterwards at 9:30. All Kool Haus events are 19+.
I am holding tickets for my friends; can I give them to them at the door?
No, however prior to entry to the Kool Haus, you can go to our will call station and leave the tickets for your friends to pick up (we supply envelopes for you to put their name on them) at no charge.
Can I leave my car on your grounds overnight.
Certainly, if you have taken the bus, cab or other means home you are more than welcome to leave your vehicle here temporarily.
Do you have ATMs on site?
Yes we do, as well all bar and food locations also accept credit and debit cards.
Can I leave and come back to the tent during the evening?
No, we have a no re-entry policy, once you leave the tent; you are not permitted back in.
Do you have Gluten Free products?
Yes we do, for food items, please ask at the food stands, and our Molson Cider products are all Gluten Free .
My friends and I are having some alcoholic beverages before coming to the Kool Haus, is that a problem.
If any patron appears, or is believed to be intoxicated, they will be refused entry to our facilities regardless of their ticket or pass status.
Can I smoke somewhere?
Yes, we have areas at each of our facilities for a designated smoking area which has been designed to meet the new provincial requirements. Please note that in these identified areas, that the regulations state that there cannot be any food, beverage or alcohol of any kind in these areas. This applies to all tobacco, electronic and vapour products. If you have any questions, please speak to one of our management or staff for the location of these areas.
Are there any rules while enjoying your Oktoberfest Festhallen?
Yes, please find them here.
OKTOBERFEST and KWO FESTHALLEN encourage everyone to have a good, safe time and a great Oktoberfest experience.
Our Commitment to Guest Safety
Safety to our guests, staff and general public is our priority at all times. All our service staff, and support teams are trained on customer service and Smart Serve alcohol training.
Oktoberfest is a fantastic cultural and social festive occasion, and our staff will assist you in any way to help maximize your enjoyment. However this also requires your responsible choices in terms of your behavior while at our facilities. We have no tolerance for any boisterous or inappropriate behavior, and if required we will ask you to leave the premises.
Your Feedback is very important to us to continually product great, high quality events. Anyone purchasing their event tickets from Bingemans.com will be receiving an email survey after the festival. We appreciate your taking the time in sharing your experiences with us, and for those completing the survey; we will be including you in a special draw for an exclusive Bavarian Feast event for Oktoberfest 2015.
If you have any questions or concerns regarding these or other items pertaining to Oktoberfest, please contact our Administration office at [email protected] Thank you.